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Do I need an appointment or can I
walk-in?

Reservations are recommended. We will call you the day before your reservation to confirm your date and times. We require a credit card number to reserve all spa packages, specialty wrap perms and corrective hair colouring services.

What if I am going to be a few minutes late?

Time is valuable to all of us. Punctuality is a necessity for all reservations. We ask that you arrive 10 minutes prior to any service so that you may change, relax and receive the full benefit of your reservation time. Any guest arriving 10 minutes past the time of his/her reservation may be asked to reschedule.

Do you have a cancellation policy?

Because our services are reserved especially for you, as a courtesy, we ask for 24 hour cancellation notice for any single service and a 48 hour cancellation notice for multiple services or spa packages. Late cancellations will result in a 15% charge. Not showing for an appointment will result in a 50% charge. We reserve the right to ask for prepayment of future scheduled appointments when the cancellation policy is not observed more than 3 times in one calendar year.

What forms of payment do you accept?

Cash, check, Master Card, Visa and Discover are accepted. There will be a $25 return check fee.

Do you offer gift certificates in any amount?

Signature Gift Certificates are available in any dollar amount or for spa packages and may be purchased in person or by phone. Complimentary packaging is available. Signature Salon & Spa is not responsible for a lost or stolen gift card.

Are children welcome at Signature?

To ensure that all of our guests receive a memorable experience, please refrain from bringing children to your own salon or spa reservation unless they are also receiving services. The goal in our spa is to create a retreat for our guests. No children under the age of 18 are allowed in the spa area unless they are receiving services. All spa guests are asked to please speak in a low “whisper” voice.

What can I expect before my Signature Spa Experience?

Upon checking in, you’ll be escorted to our private locker room and given a spa robe, wrap and socks to wear before your service. Spa services begin by completing a questionnaire designed to personalize your service. For body treatments and massage, you will need no clothing except your robe and socks. However, if you choose, you may wear undergarments. Don’t forget, if you do choose to wear undergarments for some of our body treatments, be sure to bring and extra set to change into following your session.

The staff is trained to drape sheets discreetly over any areas not involved in a treatment and to protect your privacy at all times. Locks and lockers are provided for your personal belongings. A Spa Lunch can be added to any service for just $10.

What if I would like to shower after my service?

Treatment rooms have private showers for your comfort. Please request this at the time you make your reservation.

Do the technicians accept gratuities?

Gratuities are accepted at your discretion and are not included in our spa package pricing.

What if there’s a problem with my service?

Please let us know within 5 days of receiving any service if there are any challenges. Within that time, if you feel we have failed to provide the caliber of professional service upon which our reputation has been built, please advise us, and an appointment will be made at the earliest possible time to make any adjustments, with no additional charge to you.