Spa and Salon Appointments in Waukesha
Important Update Regarding Online Booking Appointments
Please call our salon to reserve hair service and nail service appointments. Our front desk team is fully staffed and will provide you with the best customer service. Call us today we are ready to help reserve your appointment.
| Monday - Thursday | 9a - 9p |
| Friday | 9a - 8p |
| Saturday | 8a - 4p |
We apologize for this inconvenience and look forward to your next visit.
Signature Salon & Spa Cancellation Policies
Acceptance of Policies
By booking an appointment with Signature Salon & Spa, you accept and agree to all of our policies.
Service Guarantee
Signature Salon & Spa guarantees all our services. If you are not happy with your results, please let us know within 5 days of receiving your service, and we will make it right. There are no refunds for services received. Retail products may be returned for a full refund within 30 days of purchase.
Reserving Appointments
- We require you to reserve your appointment with a credit card if you do not have an established relationship with Signature Salon & Spa. For example, if you are a new guest or salon guest not requesting a specific service provider, a credit card is required to reserve an appointment.
- Established guests: Cancellation/rescheduling of an appointment within 24 hours or no shows twice in a calendar year will require a credit card to secure your next appointment and will be subject to our cancellation charge.
- We understand that circumstances beyond your control may occur where adequate notice is not possible. These limited situations will be considered by Signature Salon & Spa on a case-by-case basis in Signature Salon & Spa’s sole discretion.
Cancellations
We respect your time and appreciate you choosing Signature Salon & Spa for your services and treatments. Due to the high demand for appointments, it is difficult when there is a change made less than 24 hours prior to an appointment. Our service providers have several guests on their wait list and we’re doing our best to get everyone in for their very important appointment with us.
- We require a minimum of 24-hour cancellation/rescheduling notice.
- Cancellation/rescheduling within 24 hours or no shows will result in a 100% charge for all services scheduled.
- If you arrive more than fifteen (15) minutes late for an appointment, you will be considered as a no show for purposes of our policies. If you think you are going to be late, please call us so that we can, if possible and in our sole discretion, adjust our schedule.
- We understand that circumstances beyond your control may occur where adequate notice is not possible. These limited situations will be considered on a case-by-case basis in Signature Salon & Spa’s sole discretion.
- For groups booking service appointments (such as wedding parties, etc.) we respectfully request at least 72 hours notice for any cancellations or schedule changes. Canceling this kind of appointment without giving 72 hours’ notice will result in a charge of 50% of the service amount per guest. Please understand that larger bookings take a great deal of scheduling and planning and notify us well in advance if you need to change your appointment dates.
No Show and Frequent Cancellation Policy
Repeated and frequent cancellations may result in prepayment to reserve future appointments.
Booking on-line appointments are reserved with a credit card
- We require a 50% deposit to reserve a service through our on-line booking portal.
- If the appointment results in a no show or cancellation within 24 hours you forfeit your deposit.
Right to Refuse Service Cancellation Policy
The safety of our staff and our guests is our top priority. As such, Signature Salon & Spa reserves the right to refuse service to anyone if we feel that they pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds and contagious illness. Thank you for your understanding.
Massage Therapy Policy
Due to the high demand for our massage therapy services, Signature Salon & Spa requires a credit card on file to hold the appointment and a 24-hour cancellation notice. Any late cancellations will result in a full charge to the card on file. Your cooperation allows us to properly accommodate our guests. Thank you!